Starting a new company is an exciting time. There are so many possibilities and so much potential. But as your company grows, you’ll need to start thinking about how to build an IT organization that can support your business goals. What kind of competencies will you need? How can you make sure your IT organization is aligned with your business goals? In this blog post, we’ll answer those questions and more.
Why you need an IT organization
As your company grows, you’ll quickly realize that you can’t do everything yourself. You’ll need to start hiring employees to help with various tasks, including things like marketing, accounting, and customer service. But one of the most important areas you’ll need to focus on is IT.
Why is IT so important? Because in today’s business world, nearly everything relies on technology in some way. Your ERP system, your CRM system, your website —all of these things require a sound IT infrastructure in order to function properly. And as your company grows, so too will your reliance on technology. That’s why it’s so important to start building an IT organization from the ground up.
What kind of competencies do you need?
When you’re first starting out, you might not need a full-fledged IT department. But as your company grows, you’ll likely need to add at least a few people to your team. So what kind of competencies will you need? Here are just a few examples:
Project Management
One of the most important roles in an IT organization is that of the project manager. The project manager is responsible for ensuring that all aspects of the project are completed on time, within budget, and to the correct specification. They will also be responsible for communicating with stakeholders, preparing reports, and overseeing the work of the team. In order to be a successful project manager, you will need excellent communication and organizational skills.
Systems Administration
Another vital role in an IT organization is that of system administrator. The system administrator is responsible for installing, configuring, and maintaining the computer systems within the organization. They will also be responsible for ensuring that the system is secure and running smoothly. In order to be a successful system administrator, you will need strong technical skills and experience.
Service Desk
Another important role in an IT organization is that of service desk support. The help desk is responsible for providing first-line support to users who are experiencing problems with their computer systems. They will also be responsible for logging calls, troubleshooting issues, and escalating problems to second-line support if necessary. In order to be a successful service desk support agent, you will need excellent customer service skills and patience.
How can you make sure your IT organization is aligned with your business goals?
Once you’ve built up your IT organization, it’s important to make sure it’s aligned with the rest of your business. After all, if your IT team isn’t working towards the same goals as the rest of your company, they’re not going to be very helpful!
There are a few different ways you can make sure everyone is on the same page:
– Have regular meetings: Hold regular meetings with your IT team (and other departments) to discuss current projects and any changes that need to be made. This will help ensure that everyone is aware of what’s going on and that everyone remains focused on the same goals.
– Define roles and responsibilities: Clearly define roles and responsibilities within each department (including IT) so that each team member knows what their job is and what they should be working on at any given time. This will help avoid confusion and duplication of effort.
– Create clear communication channels: Make sure there are clear communication channels between departments so that information can be easily shared between teams. This could include things like weekly update emails or daily stand-up meetings (where each team member gives a brief update on what they’re working on).
By following these tips, you can make sure that your IT organization is aligned with the rest of your company—and that everyone is working towards the same goal!
For more advice, read this article about creating an effective IT Strategy.